All Orders Ship FREE.
Close this search box.

Return & Cancellation Policy

Prior to a product being returned and credit issued, a return authorization number must be obtained from Ghent’s Customer Service Department.

  • Return authorization number expires 30 days from date issued.
  • Return authorization is not issued for merchandise after 90 days from date of invoice.
  • All returns are subject to a 25% restocking fee.
  • All merchandise must be returned freight prepaid.
  • All merchandise must be in re-saleable condition.
  • Collect shipments are not accepted and will be refused.
  • No credit will be issued for abused or customer damaged merchandise.
  • Custom orders, PDQ series, horizontal sliders, headliner series boards, Deco Aurora series and fabric board, and vinyl boards are non-returnable. 

Ghent endeavors to expedite all orders to customers as quickly as possible. Most products are made to order; therefore, orders can only be canceled within 24 hours from receipt of order. After 24 hours, orders can only be canceled with Ghent’s consent. If a request for cancellation is made after the 24-hour time period, a return freight charge, and 25% restocking fee may apply.